Terms and Conditions


This is the Red-Ric-Rac website ("Website") which is owned, operated and maintained by Red-Ric-Rac ("we", "us"). Our address is 78 St Johns Road, Faversham, Kent. The use of this Website is subject to the following terms and conditions ("Terms and Conditions") which set out the rules for how we run the Website and which you should read carefully. By using this Website you acknowledge that you have read and you agree to be legally bound by and comply with these Terms and Conditions. We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting such changes on the Website. It is your responsibility to familiarise yourself with the Terms and Conditions regularly to ensure that you are aware of any changes. Your use of the Website after a change has been posted will signify your acceptance of the modified Terms and Conditions. If you do not accept these Terms and Conditions, please do not use this Website.

1.) All Website design, text, graphics and the selection and arrangement of them are either our Copyright, or are Copyright of third party licensors. All rights, unless expressly granted, are reserved.

2.) Please do not use the website in any way that may infringe the intellectual property rights contained in the website. This means that you may not adapt, reproduce, publish, upload, post, reutilise, redistribute, retransmit, broadcast, extract, alter or store all or any of the contents of the Website including but not limited to any trademarks or copyrighted material as referred to above without express permission from Red-Ric-Rac (although you may download and print out pages from the Website for the sole purpose of viewing for your own personal information).

3.) Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website, we will not be held responsible regarding the accuracy or completeness of the content of this Website.

4.) The use of third party websites is entirely at your own risk. Links contained in the Website will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site.

5.)Please be advised that all the fabrics shown are vintage and slight variations may occur in the pattern on the product you receive to those that are pictured.

6.) Making a purchase could not be easier. Find the products that you would like, and click 'Add To Basket' to add them to your shopping basket. The basket can be viewed at any time via the 'View Basket' button on the top right of any of the shop pages. After you have finished your selections, click on the 'Checkout' button on the Shopping Basket page and you will be taken to the secure Paypal site to complete your payment details. Postage costs will be added to the total of your basket on checkout, but we will notify you of any costs before you reach that point. We try to make sure that the prices on our website are accurate but errors may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you we will treat the order as cancelled. In the event of an order being cancelled, any payment made for the goods will be refunded in full. All offers are available while stocks last. If we are unable to supply a particular item which you have ordered, we will also notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.

7.) You can pay with all major credit and debit card payments via PayPal, the secure online card processing service. You can also pay through your Paypal account, although an account is not required to make a purchase. Please note that no order will be dispatched for shipping until it is paid for in full. We do not store or see your credit card details as all card processing is carried out on the PayPal secure payment website. No one else can see your payment details, not even ourselves. We are simply instructed by PayPal that an authorisation has been approved.

8.) Red-Ric-Rac will not store any credit card or finaancial transaction information on this site. All payment, address and contact information will be handled by Paypal as part of their secure checkout service. Paypal will pass address and contact details to us for the purpose of dispatching your items. We will not use these destails for any other purpose other than those connected with your order, and we will never pass them onto any 3rd party.

9.) This website may store a small amount of information on your computer in the form of a cookie. This enables the site to remember the items that you place in your shopping basket. No other information is stored or taken from your computer. This site may not function correctly if you have cookies disabled.

10.) The prices displayed on our web site are in GBP.

11.) If there should there be an occasion where you feel it necessary to return an item, please contact us at rachel(at)red-ric-rac.co.uk providing full details of the product, invoice number and why you wish to return the goods. Returns must be notified to us within 14 days to be elegiable for a refund. Once you have contacted us, we will reply to you to arrange the return. You will then have 7 days to return the item to us. Items must be returned in the same condition they were received in and with packaging and any tags etc still attached. You will be responsible for the postage costs for returning the item. Any refund will be made for the purchase price of the item only, not the postage. We can only reimburse return postage costs if the item was not accurately described. You are respectfully reminded that you have a legal 'duty of care' in respect of the goods returned as you will be responsible for the item or items until they reach us. We recommend that you use recorded delivery, as 'proof of posting' may be required. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery). Please mark the parcel 'returns', package the goods neatly and take care that the returned goods are not damaged in any way. If you decide to cancel your order, after your chosen goods have been delivered to you, then you will be responsible for returning the goods to Red-Ric-Rac at your own expense. In the case of a customer returning items to Red-Ric-Rac using our Returns Policy, where the returned item is reported to have been lost in transit, then the customer must provide Red-Ric-Rac with the proof of postage certificate to enable us to make a claim against Royal Mail / the courier concerned. We reserve the right to refuse refunds and/or exchanges on any items believed to have been damaged since being dispatched from Red-Ric-Rac. We try to make refunds within one week of receipt, but guarantee to make all refunds within 30 calendar days from receipt of goods. Please note that we will not be liable for any interest payments as refunds may fall outside debit/credit card timescales. Goods that are either faulty/damaged or short in quantity must be notified to us within 24 hours of delivery. This may be done either by phone or e-mail.If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us by email at rachel(at)red-ric-rac.co.uk to inform us and we will arrange a refund or replacement. In the event of you returning goods to us we will also pay you the cost of the return postage. In this event, please contact us first and we will allocate you a Returns Code (which you may wish to include with the package to ensure we process your return as efficiently as possible) and we will also advise you how to send the item back to us. We usually ask that you send items back to us via Royal Mail First Class (Recorded), but occasionally items may have to be picked up by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.


12.) Red-Ric-Rac is not registered for VAT.

13.) The company shall not be liable for any failure to perform all or part of its obligations if such failure is due to circumstances outside its control, such as Acts of God, strikes, lock outs, labour disturbance, Government statute or order, fire, equipment breakdown or late delivery of supplies.We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.We make no promise that our website will be uninterrupted or entirely error free.

14.) Please note that your statutory rights are not affected by the above conditions.These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Print This Page